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Reservations

Thank you for selectiong Hosteria Grappolo d’Oro

We’d like to share some information with you for a better booking experience:

  • You can check the calendar and book only for the next 30 days.
  • Our tables are subject to time restrictions. They will be available for two turns of 120min. We invite you to choose carefully the preferred option and respect the agreed timing. Please double check the entered email and phone number are correct before proceeding, because they’re used by the system and the staff for the final confirmation of the table.
  • Every reserved guest has a garanteed table inside. The tables outside are not reservable, but they are available for the reserved guests who would like to eat on the terrace and for the the walk-in guests.

F.A.Q.

°Can I bring a dog?
Yes, please mention it in the Notes section when booking so we can provide the best possible arrangement.

°We have a small child who needs a high chair, how do we request it?
When booking, be sure to include the child in the number of seats you are reserving. You can request the high chair in the Notes.

°Do I need to report allergies and intolerances?
No, our menu indicates all allergens, and we can accommodate dietary needs on the spot as well.

°We are celebrating a special occasion, what options are available for dessert?
You can request a candle on one of our menu desserts, or, for larger groups, you may also bring your own cake along with a signed Liability Waiver. Cake-cutting service costs €2 per person. Please mention your request in the Notes.

°I made a reservation but did not receive a confirmation email. What should I do?
Please contact us by phone immediately to verify your reservation. In most cases, the issue is due to an error when entering the email address. We recommend avoiding corporate email accounts with restrictive firewalls.

°I would like to change an existing reservation, how can I do that?
To request a change in the number of guests or the reservation time, please call us directly. If you wish to change the date, you must cancel the current reservation and make a new one.

°What is your cancellation policy?
You can cancel a reservation using the button in the confirmation email you received. The day before your reservation, the system will send a reminder email. From that moment on, any modifications or cancellations can only be made by phone.